Client & Manager FAQ’s for Connect

Access to Suremploy Connect

Granting/Adjusting/Removing Access to Suremploy Connect:
Please email with the name, email address and departments required for the manager. Our team will follow up with you as soon as possible once received and will let you know if we need anything further.


Once you have logged into your Suremploy Connect account, you can change your notification settings by clicking on the “My Profile” section, and then click on the “Edit Notification Settings” section. Please choose the notification options that are best for your requirements.
For further information please email us at or call us on 1300 322 360

Login Difficulties

If you cannot log into your account please check which error you are receiving:
Invalid login credentials
If your email address is correct, try resetting your password. Please note that our system is case-sensitive to email addresses and passwords.
Invalid Email address:
Check that you do not have a space before or after your email address

If you are still unable to log into your account after this, please let our admin team know by emailing us at or calling us on 1300 322 360

Applicant Progress

You will be able to view your applicant’s progression by logging into your Suremploy Connect and looking under “View Applications” under the Applications heading. You can search for your applicants via their names, email addresses or phone numbers. Clicking on their profile will bring up what step they are up to. For any further questions please let our admin team know by emailing us at or calling us on 1300 322 360

Drug Screening

Australian Based Applicants:
Applicants will be sent to the closest clinic to their location (either a Suremploy clinic or a pathology collection centre) to complete the assessment. Applicants will be prompted to contact Suremploy if they do not have a clinic nearby them.

International Applicants:
Currently, if an applicant is overseas, we recommend waiting until they enter Australia before completing the test due to differences in other national standards for drug screening.

Applicants in New Zealand are the exception to this, and we can arrange appointments in this case.


Report Release Time:
Applicant reports will be available within 24 hours after the last testing results have been received by our team.

General Report Enquiries:
If you have any questions regarding a report you received, please email us at and we will have one of our team reach out to you as soon as possible.

Invoice / Accounts Enquiries

For any questions about payments/invoices please contact

Bulk Applicant Intakes

If you are expecting to have a large recruitment drive, please let our admin team know via email or phone the expected uploading date, number of applicants and location so that we can ensure there is enough availability allocated for your applicants.

Applicant Difficulties/Errors

An applicant has been registered with the wrong details
Role / Department:
Please contact our admin team to assist you and outline the correct role/department that they are meant to be under.

Contact Details:
Please contact our admin team with the correct details (i.e name, phone number, email address etc), and our admin team can update this information on the applicant’s profile.

If an applicant is having difficulties completing their steps, please contact the admin team with their name or provide the applicant with our contact details so that we can assist. or call us on 1300 322 360